Frequently Asked Questions

Get answers to common questions about Root Refresh & Cut + Brow Wax.

Appointments typically last 90 to 120 minutes depending on root coverage, hair length and desired precision cut. Brow waxing is included, and your stylist will allocate extra time for consultation to ensure color match and brow shaping.

If you have a history of allergic reactions or haven’t used our color products, we may perform a patch or strand test 48 to 72 hours before service. Tests protect your scalp, confirm tolerance, and ensure the best color result.

Yes. Bringing reference photos helps your stylist understand color tone, cut lines and brow shape. Photos plus a detailed consultation allow us to tailor techniques, adjust expectations, and deliver an outcome that complements your features and lifestyle.

No. Brow waxing is confined to facial hair and won’t affect scalp color. We use protective capes, careful product placement, and professional technique to prevent any contact and maintain both your color integrity and skin safety during the appointment.

For best color longevity, avoid washing hair for 48 hours after root color when possible; use lukewarm water and sulfate-free products thereafter. Keep brows dry for 24 hours after waxing and avoid heavy creams or sweating to preserve shape.

Tell your stylist about recent color history, product allergies, scalp sensitivity, medications and your daily styling routine. Bring reference photos and note any brow preferences. This information ensures a safe service and helps us create a tailored, long-lasting result.